Refund policy

Return & Refund Policy

At Made From Wonder Studio, every product is created especially for you after your order is placed. This made-to-order approach helps reduce waste and allows us to offer unique designs inspired by real children's artwork.

Because each item is produced specifically for you, our return policy is different from that of traditional retail stores.

Returns

We are unable to accept returns for most orders. However, if your item arrives damaged, defective, or incorrect, we will make it right.

If you believe your order qualifies for a return, please contact us within 30 days of receiving your order at madefromwonderstudio@gmail.com.

Please do not send items back without contacting us first. If your request is approved, we'll provide detailed instructions on how and where to return your item.

Damaged, Defective, or Incorrect Items

We want you to love your purchase.

If your order arrives:

Damaged during shipping
Defective due to a manufacturing issue
Different from what you ordered

please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

Your order number
A brief description of the issue
Clear photos showing the product and the packaging

Once we've reviewed your claim, we'll gladly provide a replacement or a full refund if the issue is confirmed.

Non-Returnable Items

Because every item is made specifically for each customer, we cannot accept returns or offer refunds for:

Ordering the wrong size
Ordering the wrong color
Changing your mind after purchase
Buyer preference or dissatisfaction with style
Incorrect shipping information provided at checkout
Normal variations in print placement or color that may occur during the printing process
Personalized or custom-made products
Gift cards
Sale or clearance items

We encourage customers to carefully review product descriptions, sizing charts, colors, and shipping information before placing an order.

Exchanges

As each product is printed on demand, we do not offer direct exchanges.

If you would like a different size, color, or product, we recommend placing a new order.

If you received a damaged, defective, or incorrect item, we'll replace it at no additional cost.

Refunds

If your return or claim is approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at madefromwonderstudio@gmail.com.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the 14-day cooling-off period where required by law. However, please note that certain made-to-order or personalized products may be exempt from these rights under applicable legislation.